Legal
Privacy notice
What happens to the information you send through this website. It is short, because this website does very little.
Who is responsible
Turning Over Ltd is the data controller for the information described here. It is a company registered in England and Wales, company number 09966032, registered office 86 Church Street, Lavenham, Suffolk, CO10 9QT.
For anything in this notice, contact enquiries@turningover.org or +44 7398 035703.
What this website collects on its own
Nothing. This site is a set of static pages. It sets no cookies, embeds nothing from another company, and loads every file it needs, including its fonts, from its own domain. Our hosting company, Netlify, counts visits from its own server records so we can see how many people use the site and which pages they read. This sets no cookies and does not identify you. There is no advertising network, no session recording and no visitor profiling.
The site is hosted by Netlify, which keeps standard server logs. These ordinarily include the IP address making a request, the page requested and the time. Those logs exist to keep the site running and secure, and are not used by Turning Over for anything else.
What you send through the enquiry form
The enquiry form asks for your name and a work email address, and optionally your organisation, the type of organisation you work for, what you are interested in and a message. The form does not post to any third-party service: it opens a message in your own email application, which you then send in the usual way. Nothing is stored on this website at any point.
Once that email arrives, it is treated like any other email: it is used to answer your enquiry, arrange a demonstration if you asked for one, and continue the conversation if there is one to continue.
Why, and on what basis
| Information | Why | Lawful basis |
|---|---|---|
| Name and email address | To reply to you | Legitimate interests: you asked a question and expect an answer |
| Organisation and organisation type | To answer in the right context, and to understand which kinds of organisation are enquiring | Legitimate interests |
| What you are interested in, and your message | To arrange a relevant demonstration or answer | Legitimate interests |
| Later correspondence about a purchase | To agree and fulfil a supply | Performance of a contract, or steps before entering one |
No decision about you is automated, and nothing you send is used for profiling.
Who else sees it
Nobody, in the ordinary course. Enquiries go to one mailbox, read by one person. Information is not sold, rented or shared for marketing, and there is no mailing list to be added to. Email is delivered and stored by the email provider, and accountants or legal advisers may see purchase records where the law requires it. Nothing is transferred outside the UK except insofar as an ordinary email service does so.
How long it is kept
The only information kept about an enquirer or customer is their contact details and which tools they have asked about or bought. Enquiries that do not lead to a purchase are deleted after 12 months. Records of an actual purchase are kept for 6 years, in line with tax and company law.
Your rights
Under UK data protection law you can ask for a copy of the information held about you, ask for it to be corrected or deleted, object to its use, or ask that its use be restricted. Ask by email and it will be dealt with, normally well inside the one month the law allows.
If you are not satisfied with the response, you can complain to the Information Commissioner's Office at ico.org.uk, by telephone on 0303 123 1113, or in writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
A note on the tools themselves
This notice covers this website. It does not cover the tools, because there is nothing to cover: each tool is a single file that runs in your own browser on your own machine and sends nothing anywhere, including to Turning Over. Any personal data you load into a tool stays within your own organisation and your own organisation remains its controller. The information governance page sets that out in full.
Turning Over Ltd is registered with the Information Commissioner's Office, registration number ZC295376. Where Turning Over does a piece of work for your organisation using your data, that is covered by the terms of supply and the information governance page, not by this notice.
One point to confirm
How long the hosting company keeps its server logs, so the paragraph above can state a period.