Legal
Terms of supply
The terms on which the tools and services are supplied. They are written to be read, so if anything here is unclear, ask and you will get a straight answer.
1. Who these terms are between
These terms apply between Turning Over Ltd, company number 09966032, registered in England and Wales at 86 Church Street, Lavenham, Suffolk, CO10 9QT ("we", "us"), and the organisation that places an order ("you"). An order is placed when you confirm in writing, usually by email, that you want a tool or service at the price shown on the pricing page or quoted to you.
2. What is supplied
We supply two kinds of thing.
- Tools. A single file that opens in a standard web browser on your own computer. It installs nothing, creates no account and connects to nothing, including nothing back to us.
- Services. Work we do for you using one of the tools, such as producing a draft annual report or carrying out an assessment. What each service includes is set out on the pricing page.
3. The tools: what you may do
When you buy a tool you own that copy outright. There is no licence period and no renewal. You may install it on as many computers as you like within your organisation, share it with the partner organisations that take part in your child death review arrangements, and keep using it for as long as it is useful to you. You may use its output, such as reports and dashboards, however you wish.
4. The tools: what you may not do
You may not sell the tool, pass it to an organisation outside your partnership, or offer it to others as a service. You may not remove our name from it or present it as your own product. The tool itself, as distinct from anything you produce with it, remains our intellectual property.
5. Reporting periods
Where a tool is sold for a stated reporting period, such as data up to 31/03/2027, the copy you receive accepts data for that period. It keeps working after that date; it simply does not take later data. If you want a later period you buy it as a further purchase, at the price shown at the time. Nothing in the tool expires, phones home or needs renewing.
6. Updates and changes to export formats
The tools read exports from systems we do not control, such as eCDOP and the NCMD. If one of those changes its export format within the reporting period you have bought, we will update the tool so it reads the new format, at no charge, as soon as we reasonably can. Outside the period you have bought, an update is a further purchase. We may also issue improvements from time to time; within your period these are free.
7. Services: how your data is handled
When we do the work for you, your organisation sends us the data the work needs. Your organisation remains the data controller and we act on your instructions as a processor, under a short written agreement signed before any data is sent. The data should be sent by secure email and should not include names, NHS numbers, dates of birth or full postcodes; the work does not need them. We use the data only for the work agreed, hold it on an encrypted device, and delete it within 30 days of your sign off. Turning Over Ltd is registered with the Information Commissioner's Office, registration number ZC295376.
8. Delivery
A tool is delivered by email, or by whichever secure route your organisation prefers, within five working days of your order. A service is delivered to a timetable agreed with you in writing before the work starts.
9. Price and payment
Prices are as shown on the pricing page or in a written quotation, and are plus VAT. We invoice the host organisation on delivery, and payment is due within 30 days of the invoice date. Where a launch offer is shown on the pricing page, it applies to orders placed while the offer is shown there; the price on the day you order is the price you pay.
10. Trying before you buy
Every enquiry starts with a demonstration using example data, so you can see exactly what a tool does before you order. Because you can see the tool working first, and because you own the file once it is delivered, we do not offer refunds on tools once delivered. If a tool does not do what we have said it does, tell us and we will put it right or, if we cannot, refund you.
11. Our responsibility to you
We will supply the tools and services with reasonable skill and care. The tools support the administration, reporting and governance of a review process; they are not used in the care of any patient, and nothing they produce should be relied on as a clinical decision. The reports and assessments they produce, whether you produce them or we do, are drafts for your organisation to check, amend and approve. Our total liability to you in connection with any order is limited to the price you paid for that order. Nothing in these terms limits any liability that cannot be limited by law.
12. Confidentiality
Anything you tell us about your panel, your partners or your cases in the course of an enquiry or a piece of work is treated as confidential and is not shared with anyone else. The same applies in reverse to anything we tell you about how a tool works.
13. The law that applies
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
14. Questions
Ask us anything about these terms before you order: enquiries@turningover.org or +44 7398 035703.